top of page

Privacy Policy

​​

Last updated: 24 August 2026

​

Wellbeing Movement Therapy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, make an enquiry, arrange an appointment or receive services from me.

For the purposes of UK data protection legislation, Wellbeing Movement Therapy is responsible for the personal information I collect and use in connection with my business and services.

This Privacy Policy is intended to explain clearly what information I collect, why I collect it, how I use it, who I may share it with and your rights in relation to your personal information.

1. Who I am

Wellbeing Movement Therapy
Godalming, Surrey, UK

Email: info@wellbeingmt.co.uk
Website: www.wellbeingmt.co.uk

If you have any questions about this Privacy Policy or how I use your personal information, please contact me at info@wellbeingmt.co.uk.

2. Information I collect

The information I collect depends on how you interact with Wellbeing Movement Therapy.

Information you provide when contacting me

When you contact me by email, telephone, WhatsApp, through my website or by another method, I may collect:

  • Your name

  • Email address

  • Telephone number

  • The content of your enquiry

  • Information about the service you are interested in

  • Appointment or availability information

  • Any other information you choose to provide

Information provided when arranging or attending a session

If you arrange a Clinical Pilates, Pilates, Yoga or Sports Massage session, I may collect information necessary to provide an appropriate and safe service.

This may include:

  • Relevant medical history

  • Current or previous injuries

  • Medical conditions

  • Previous surgery or procedures

  • Medication information where relevant

  • Pregnancy or postnatal information where relevant

  • Exercise and activity history

  • Information about pain, mobility or movement limitations

  • Information about your goals and physical needs

  • Treatment or session notes

  • Other information you choose to provide that is relevant to your session

Some of this information may constitute special category personal data, particularly information relating to your health. Health information requires additional protection under UK data protection law. The ICO recommends that organisations minimise the amount of special category information collected and clearly explain its use in their privacy information.

I will only ask for information that is reasonably relevant to the service I am providing.

Payment information

You can pay for services by:

  • Bank transfer (BACS); or

  • Card payment using Zettle by PayPal.

When you pay by card, your card payment is processed through Zettle by PayPal. I do not normally receive or retain your full card details.

For bank transfers, I may retain information such as your name, payment amount, payment date and transaction reference as part of my business and financial records.

3. Information collected through my website

When you visit www.wellbeingmt.co.uk, certain information may be collected automatically through cookies and similar technologies.

Depending on your cookie choices and the technologies currently enabled on the website, this may include:

  • IP address

  • Device and browser information

  • Approximate geographical information

  • Pages visited

  • How you interact with the website

  • Website referral information

  • Technical information about your visit

I use services including Wix Analytics, Google Analytics and Meta Pixel to understand website use and, where applicable, measure marketing activity.

These non-essential technologies are subject to the cookie consent choices you make on the website.

For more information, please see the Cookie Policy.

4. Google Search Console

I use Google Search Console to monitor the performance and visibility of my website in Google Search.

This helps me understand how people find my website and identify technical issues affecting its performance.

Google Search Console is used primarily for website and search-performance information rather than as a client booking or health-information system.

5. How I use your personal information

I may use your personal information to:

  • Respond to enquiries

  • Communicate with you about appointments

  • Arrange and provide Clinical Pilates sessions

  • Provide Pilates and Yoga sessions

  • Provide Sports Massage

  • Carry out appropriate client consultations and health screening

  • Adapt sessions according to your individual needs

  • Maintain appropriate client and treatment records

  • Process payments

  • Keep business and financial records

  • Communicate important information about your appointments or services

  • Respond to questions, complaints or requests

  • Maintain and improve my website

  • Understand how visitors use my website

  • Measure the effectiveness of marketing where appropriate

  • Comply with legal, accounting, insurance or other applicable obligations

  • Protect the security of my business, website and systems

6. Lawful bases for processing personal information

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on the following lawful bases.

Contract

I may process information where this is necessary to arrange or provide services that you have requested.

For example, I need your name and contact details to communicate with you about an appointment.

Legitimate interests

I may process information where this is necessary for the reasonable operation and administration of my business and where my legitimate interests are not overridden by your rights and interests.

This may include:

  • Managing enquiries

  • Communicating with existing clients

  • Maintaining appropriate business records

  • Managing the security of my systems

  • Improving my services and website

Legal obligation

I may process information where this is necessary to comply with a legal or regulatory obligation, including applicable accounting and taxation requirements.

Consent

Where consent is the appropriate lawful basis, I will ask for your consent clearly.

You can withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Health information and special category data

Some information collected as part of a Clinical Pilates or Sports Massage consultation may be health data, which is special category personal data under UK data protection law.

I may need this information to:

  • Assess whether a session is appropriate

  • Identify relevant contraindications or precautions

  • Adapt exercises or massage techniques

  • Work within my professional scope

  • Provide an appropriate service

  • Maintain appropriate client records

  • Support safe decision-making during a session

I will only collect and use health information that is relevant and necessary for these purposes.

Because special category data has additional protection under UK GDPR, I will also ensure that an appropriate condition under Article 9 of the UK GDPR applies to the processing. Where I rely on explicit consent, that consent will be obtained through an appropriate clear statement rather than being assumed from general acceptance of the service.

Your consent to receive a Pilates or Sports Massage session is separate from your data protection rights.

I will not use your health information for marketing purposes.

8. Sharing your information

I do not sell or rent your personal information.

I may share limited personal information with third parties where this is necessary to operate my business, provide a service or comply with a legal obligation.

These may include:

Wix

My website is hosted and operated using Wix. Wix may process information necessary to operate the website and its associated services.

Zettle by PayPal

Card payments are processed using Zettle by PayPal.

Google

I use Google services including Google Analytics and Google Search Console for website analytics and search-performance information.

Meta

I may use Meta Pixel and embedded Facebook or Instagram content for website functionality, analytics or marketing measurement, subject to your cookie choices where consent is required.

Mailchimp

I may use Mailchimp to manage email marketing communications.

Wix Email Marketing

I may use Wix's email marketing functionality to send communications where appropriate.

WhatsApp

If you choose to contact me through WhatsApp, your communications will be processed through WhatsApp/Meta's services.

Other service providers

I may also use professional advisers, accountants, insurers, IT providers or other service providers where reasonably necessary to operate my business.

Where third parties process personal information on my behalf, I will take appropriate steps to ensure that suitable data protection arrangements are in place.

9. International transfers

Some of the third-party services used by Wellbeing Movement Therapy may process personal information outside the United Kingdom.

Where UK data protection law treats this as a restricted international transfer, I will ensure that an appropriate transfer mechanism or safeguard is used where required.

This may include an adequacy arrangement or appropriate contractual safeguards.

The ICO confirms that the UK has an independent adequacy arrangement for certain organisations participating in the UK Extension to the EU-US Data Privacy Framework.

10. Direct marketing

I may use Wix Email Marketing and/or Mailchimp to send marketing communications where I have an appropriate lawful basis to do so.

Marketing communications may include information about:

  • Pilates sessions

  • Clinical Pilates

  • Sports Massage

  • Yoga

  • Classes

  • Workshops

  • Retreats

  • Other Wellbeing Movement Therapy services

Where consent is required, I will obtain it before sending marketing communications.

You can unsubscribe at any time by:

I will not use your health information to target marketing to you.

11. Cookies and similar technologies

My website uses cookies and similar technologies.

Some are necessary for the website to operate. Others may be used for analytics, marketing, social-media functionality or embedded content.

Where consent is required for non-essential cookies or similar technologies, I will ask for your consent before using them.

The ICO's current guidance requires organisations to provide clear information about these technologies and obtain prior consent for those that are not exempt from the consent requirement.

Please see my Cookie Policy for further information.

12. How I protect your information

I take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Unauthorised disclosure

  • Unauthorised alteration

Because health information can be particularly sensitive, I take particular care to limit access to information to what is reasonably necessary.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

13. How long I keep your information

I keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, taking into account legal, accounting, insurance, professional and business requirements.

Different categories of information may therefore be retained for different periods.

For example:

  • Enquiry information may be retained only for as long as reasonably necessary to deal with the enquiry and any resulting relationship.

  • Client and session records may be retained for an appropriate period for professional, insurance and legal purposes.

  • Financial records will be retained for the period required by applicable tax and accounting requirements.

  • Marketing information will be retained until you unsubscribe or it is otherwise no longer necessary.

I will securely delete or dispose of information when it is no longer required.

14. Your rights

Depending on the circumstances, UK data protection law gives you rights including:

  • The right to be informed about how your information is used

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request erasure in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact:

info@wellbeingmt.co.uk

I may need to verify your identity before responding to a request.

15. Third-party websites and embedded content

My website may contain links or embedded content from third parties, including:

  • Instagram

  • Facebook

  • YouTube

  • WhatsApp

  • Other websites or services

These third parties have their own privacy policies and terms.

Where embedded content uses cookies or similar technologies, it may be subject to your cookie preferences.

I am not responsible for the privacy practices of third-party websites that you visit through links on my website.

16. Complaints

If you have concerns about how I have handled your personal information, please contact me first:

info@wellbeingmt.co.uk

I will try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

Information Commissioner's Office:
ICO website

17. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, technology, legal requirements or the way I process personal information.

The most recent version will always be published on this website.

Last updated: 24 August 2026

18. Contact

For questions about this Privacy Policy or the way Wellbeing Movement Therapy handles personal information:

Wellbeing Movement Therapy
Godalming, Surrey, UK

Email: info@wellbeingmt.co.uk

Website: www.wellbeingmt.co.uk

Last updated: 24 August 2026

bottom of page